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  1. PayTollo
  2. Frequently Asked Questions

Frequently Asked Questions

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  • How Can I Get A Refund?
  • Reactivate a Vehicle
  • Washington State
  • How long do I have to wait for vehicle to be active?
  • Can I cancel a toll crossing?
  • What payment methods are accepted?
  • I received an email that my account is delinquent, what do I do?
  • What if I already have a toll tag?
  • What does the term "Pending" mean in "My Tolls"?
  • What is a temporary vehicle?
  • Can I use PayTollo for a vehicle that is not mine but I am using?
  • What happens if my phone does not have service?
  • What if my card expires and I cross a toll?
  • Can I delete my account?
  • Does PayTollo work for airport parking?
  • Why does the light still show red when I cross the toll?
  • Where does PayTollo work?
  • What are the privacy settings?
  • When will my payment go through?
  • What happens if I sell my car?
  • What do I do if someone borrows my car?
  • Why do location services need to be turned on?
  • How do I change my credit card on file?
  • What settings do I need to have on my phone for the app to work?
  • I received a letter in the mail from the toll authority, what do I do?
  • What happens if my phone dies or I don't have the phone with me when I cross a toll?
  • What happens if I forgot to login to the app before crossing a toll?
  • How does PayTollo know that I went through a toll crossing?
  • What do I do if I am charged for a toll I did not go through?
  • What do I do if I am a passenger?
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