Frequently Asked Questions
- How Can I Get A Refund?
- Reactivate a Vehicle
- Washington State
- How long do I have to wait for vehicle to be active?
- Can I cancel a toll crossing?
- What payment methods are accepted?
- I received an email that my account is delinquent, what do I do?
- What if I already have a toll tag?
- What does the term "Pending" mean in "My Tolls"?
- What is a temporary vehicle?
- Can I use PayTollo for a vehicle that is not mine but I am using?
- What happens if my phone does not have service?
- What if my card expires and I cross a toll?
- Can I delete my account?
- Does PayTollo work for airport parking?
- Why does the light still show red when I cross the toll?
- Where does PayTollo work?
- What are the privacy settings?
- When will my payment go through?
- What happens if I sell my car?
- What do I do if someone borrows my car?
- Why do location services need to be turned on?
- How do I change my credit card on file?
- What settings do I need to have on my phone for the app to work?
- I received a letter in the mail from the toll authority, what do I do?
- What happens if my phone dies or I don't have the phone with me when I cross a toll?
- What happens if I forgot to login to the app before crossing a toll?
- How does PayTollo know that I went through a toll crossing?
- What do I do if I am charged for a toll I did not go through?
- What do I do if I am a passenger?